Ritzo Casino FAQ

Select Sign up or Registration and follow the on-screen steps; the process takes only a few seconds. You will need to provide your name, surname, date of birth, address, phone number, email and valid contact details. Only one active account is allowed per player.

You must be at least 18 years old and also above the legal gambling age in your jurisdiction. Only one account per person is permitted, and duplicate accounts sharing an address, IP, email or device are prohibited. Only personal payment sources in your own name may be used.

Click Forgot Your Password? on the Log In page and follow the password-reset instructions. If you need to reactivate an account, contact customer support, noting that reactivation is subject to any self-exclusion period that applies.

Upload the requested documents under My Account, then Verification, or send them to [email protected]. Review normally takes up to 72 hours once complete documents have been received, with the KYC and finance team working Monday to Friday, 09:00 to 18:00 GMT+3. Additional checks may extend the review, and verification may delay withdrawals.

• Colour passport or driving licence with a valid expiry date
• Colour front and back of the deposit card, with the middle six digits and CVV hidden
• Bank statement or screenshot showing account details and recipient address
• E-wallet screenshot showing the wallet number and personal-data page
• Utility bill no older than three months showing your name and address
• A selfie with ID if requested

New players are offered a welcome package spread across the first five deposits, combining deposit matches with a total of 325 free spins; a qualifying deposit applies. Some stages carry wagering requirements, while several of the free-spin offers are labelled no wagering. Offer terms can change, so check the current conditions on the site before opting in.

Reload offers unlock after the fifth deposit, including weekday free-spin deals, a midweek percentage bonus, a Thursday spins offer on the top slot of the week and a weekend reload. New-player insurance is advertised across the first three weeks, and the STREAK offer gives 40 spins per day for three days with a qualifying deposit. Daily no-wager rewards, Telegram offers and regular tournaments with coin and prize pools are also promoted.

Only one bonus can be active at a time, and offers are limited to one per person, family, address, email, IP, phone, payment account or device. A maximum bonus bet applies, bonuses are generally valid for seven days after activation, and free spins must be activated within 24 hours. Live dealer, table and jackpot games are unavailable while a bonus is active, and slots contribute fully to wagering while other categories contribute less or nothing.

The program has 101 levels, and VIP benefits start at Level 3, including a personal VIP manager, extra bonuses and better conditions for earning coins. Coins are earned through wagering, a share of deposits credited to your coin balance, tournament participation and achievements. Coins can be redeemed in the Bonus Shop for free spins and exclusive rewards, with at most three Shop purchases per 24 hours.

Go to the withdrawal section of your account, select a method, supply the required identity and payment details, confirm and wait for the request notification. Use the deposit method and an account in your own name where possible, as the casino may choose an alternative route, require ownership proof or ask for the first payout by bank wire for KYC. Up to three simultaneous withdrawal requests are allowed, and finance processing runs Monday to Friday, 09:00 to 18:00 GMT+3.

In AUD, minimum cashouts start at 15 for bank transfer, 90 for crypto and 30 for other methods. Maximum cashouts are AUD 1,500 per transaction, AUD 1,500 per day and AUD 30,000 per month. Successful identity verification is required before finance processing.

Yes, anti-money-laundering rules require deposited funds to be wagered three times before a payout. Withdrawing below that threshold may lead to refusal or a commission, and processing fees may apply in some cases.

The homepage advertises more than 16,000 games from 135 providers. Categories include slots, roulette, blackjack, baccarat, video poker, live dealer tables, game shows, jackpots and crash games, though market and provider restrictions may affect availability. No sportsbook is offered.

Yes, the site offers an installable app through the Install app option in the navigation, advertising instant access to games, bonuses and rewards. Promotions can also be accessed and activated through the mobile browser version of the site.

Support is available 24/7 via live chat and email. Use [email protected] for general assistance, disputes and privacy matters, [email protected] for account closure or self-exclusion, and [email protected] for document submission. No phone support is offered.

Under My Account, then Settings, you can set a Reality Check reminder at 60, 90 or 180-minute intervals, take a break of at least 24 hours with view-only account access, or request indefinite self-exclusion by email to [email protected]. Optional two-factor authentication is available under My Account, then Profile. The site also points players to Gamblers Anonymous, GamCare, Gambling Therapy and GambleAware, along with blocking tools such as GamBlock, BetBlocker and GamBan.