Terms and Conditions at Ritzo Casino
These terms and conditions govern the use of Ritzo Casino and the relationship between you and us. By registering an account and using our website, you accept these rules in full, so please read them carefully before you play. We may update these terms from time to time, and the current version published on our website applies. Where a translated version differs from the English text, the English version prevails.
Who Can Play
You must be at least 18 years old to open an account, and you must also be above the legal gambling age in your own jurisdiction, whichever threshold is higher. We verify date of birth and identity as part of our checks. Our Terms and Conditions list restricted countries and territories whose residents cannot use our services. The restricted list includes, among others, the United States, the United Kingdom, France, the Netherlands, Belgium, Spain is not listed, and many other territories. Australia does not appear on the restricted list. We may suspend accounts registered from restricted territories and cancel associated deposits and bets. Provider-specific game restrictions may also apply in certain markets.
Account Registration
To create an account, select Sign up on the website and follow the on-screen steps. Registration takes only a short time. You must provide your name, surname, date of birth, address, phone number, email address and valid contact details, and additional details such as country, gender, postcode and a username may also be requested. Only one active account is permitted per player. Duplicate accounts linked to the same family, shared address, IP address, email or device are prohibited. Your details must be accurate, and any inaccurate or outdated information must be corrected through our support team. Your registered email and personal details are shown under Profile in your account.
Identity Verification
We may ask you to verify your identity before processing payouts. You can upload the requested documents in the My Account, Verification section of the website, or send them to [email protected]. Documents we may request include a colour copy of your passport or driving licence with a valid expiry date; colour front and back images of the deposit card with the middle six digits and CVV hidden; a bank statement or screenshot showing the IBAN or account number, BIC or bank ID and the recipient address; a screenshot of the deposit e-wallet showing the wallet number and the personal-data page; a utility bill no older than three months showing your name and address; and a selfie with your ID where requested. Our risk department may also require an agreed video call. All requested documents must be submitted within 30 calendar days of a payout or verification request. Failure to do so may lead to confiscation of funds and permanent account closure. Standard review takes up to three business days after we receive complete and compliant documents, and our FAQ states a review time of up to 72 hours. Additional documents or checks may extend this period.
Deposits
A minimum deposit applies to transactions on our website. You may only deposit from payment sources held in your own name. Third-party deposits are not permitted, and funds may not be transferred between player accounts. Before a withdrawal is approved, deposited funds are subject to a turnover requirement of three times the deposit amount. Our terms also publish currency-specific cashout limits and fees in the payments clauses.
Withdrawals
A minimum withdrawal amount applies, and a maximum monthly withdrawal limit applies to player accounts. Verification checks may delay withdrawals, so we recommend completing document requests promptly. If you request a withdrawal while a bonus is active, the bonus and any winnings derived from it are removed, and unused bonuses cannot be activated after a withdrawal request. Withdrawable funds are always used before bonus funds when you play. Refund requests must be made within 24 hours of the transaction, or within 30 days where you allege unauthorised access to your account. No refund is given once deposited funds or bonuses have been played. An approved deposit refund is processed within seven working days, subject to verification.
Bonus Rules
New players can claim a welcome package spread across the first five deposits, combining match bonuses of up to 541% in total with 325 free spins. A qualifying minimum deposit applies to each stage. Wagering of x37 is shown on selected stages, while several of the free-spin offers are labelled as no wagering. Ongoing promotions include weekday and weekend reloads, free-spin offers, new-player insurance over the first three weeks, daily rewards and regular tournaments. A qualifying deposit applies to reload offers. Promotion availability and countdowns change, so check the current conditions on the site before opting in. Only one bonus can be active at a time, and offers are not cumulative. Each offer is limited to one per person, family, address, email, IP address, phone number, payment account, card, e-wallet or device. While a bonus is active, the maximum bet is AUD 8, including bonus buys, purchased rounds and doubling features. Unless an offer states otherwise, bonuses are valid for seven days after activation, and free spins must be activated within 24 hours. Winnings from deposit and no-deposit free spins are subject to a withdrawal cap, as are proceeds from the Bonus Shop, and Bonus Shop purchases are limited to three within 24 hours. Cash-bonus caps are set per offer.
Gameplay and Wagering Contribution
Games contribute differently towards wagering requirements. Slots contribute 100%, eligible instant games contribute 10%, non-live roulette contributes 5% and other games contribute 0%. Live dealer, table and jackpot games are unavailable while a bonus is active, and only the listed instant games are eligible. All games from Amusnet, EGT Digital and Red Tiger, along with other named titles, are excluded while a bonus is active. Irregular play is not permitted. Delayed rounds or features, duplicate accounts and other forms of abuse can lead to cancellation of bonuses and confiscation of winnings.
Prohibited Activity
The following activities are prohibited under our terms: operating duplicate accounts, including accounts sharing a family, address, IP address, email or device; making deposits from payment sources that do not belong to you; sharing your account with another person; transferring funds between players; disguising or interfering with your IP address, including VPN use; and any form of bonus abuse or fraudulent behaviour. Players must also comply with the age and territory rules described in these terms.
Account Suspension and Inactivity
We may suspend an account where the terms are breached, including for disguising or interfering with an IP address or VPN use, and our terms permit penalties in such cases. Accounts registered from restricted territories may be suspended with associated deposits and bets cancelled. Failure to submit requested verification documents within the stated period may lead to confiscation and permanent closure. An account that remains inactive for 12 months may be subject to a monthly maintenance charge, and any accrued cashback may be cancelled.
Closing Your Account
You can request account closure by emailing [email protected] and stating your reason. Closure requests made through live chat are not actioned. Closure requires that the account holds no balance and has no pending withdrawals. A separate clause provides for 24-hour notice and sets out how any remaining funds are handled. Where an account is closed because of gambling addiction, opening new accounts and playing at licensed partner sites is prohibited.
Responsible Gambling
We offer several tools to help you manage your play. Reality Check is available under My Account, Settings, where you can choose a reminder interval of 60, 90 or 180 minutes; the on-screen reminder reports your session length without stopping play. Take a break lets you suspend your account temporarily for at least 24 hours, with view-only access and functions disabled; pending cashouts are returned to your balance and can be requested again after the break, and the account reactivates automatically when the break ends. Indefinite self-exclusion is available by emailing [email protected], which blocks login, deposits, withdrawals and play. You can also enable optional two-factor authentication under My Account, Profile. External support services we name include Gamblers Anonymous, GamCare, Gambling Therapy and GambleAware, and a 20-question self-assessment is available on our responsible gambling page. Blocking and parental-control tools we name include GamBlock, BetBlocker, GamBan, CyberPatrol and Net Nanny.
Complaints
If you have a complaint, raise it with our customer support team first, either through live chat or by email. If the matter is not resolved, you can escalate it in writing to [email protected]. We will review your case and respond through the same channel.
Refunds and Errors
Refund requests are handled under the time limits described in the withdrawals section: 24 hours from the transaction, or 30 days where unauthorised access is alleged. No refund is due once deposited funds or bonuses have been played, and approved refunds are paid within seven working days subject to verification. Our terms also set out how software faults and errors are handled where they affect play.
Governing Terms
These terms are governed by the laws of Curaçao, and the courts of Curaçao have non-exclusive jurisdiction over disputes. We operate under a licence issued by the Curaçao Gaming Authority, licence number OGL/2024/589/0556. The English version of these terms prevails over any translation. We may amend these terms from time to time, and the version published on our website at the time of use applies. If you have questions about these terms, contact us through live chat or at [email protected].