Privacy Policy

Who We Are

ritzo.com is operated by GBL Solutions N.V., a company incorporated in Curaçao under company number 155090 and licensed by the Curaçao Gaming Authority under licence number OGL/2024/589/0556. The gambling services on this site are provided under the supervision of that operator and its corporate group.

Data We Collect

We collect personal data when you register an account, contact us, use our services and pass our verification checks. The categories of data we process include:

• Registration and contact details: name, email address, date of birth, place of residence, phone number, gender, postcode, username, social security number and IP and location data
• Due diligence documents: identity documents, proof of address, source of wealth and source of funds information, BankID data and financial statements
• Payment details related to your transactions
• Device and browser logs, usage data and cookie data
• Data obtained from third-party public and commercial sources

Why We Process Your Data

We process your personal data for the following purposes, relying on the legal bases of contract performance, legal obligations, legitimate interests, consent and the establishment or defence of legal claims, in line with the GDPR and applicable local law:

• Creating and managing your account and providing gaming services
• Processing your transactions
• Providing customer support
• Verifying your identity and meeting anti-money laundering obligations
• Monitoring for fraud
• Marketing, where permitted
• Analytics and service improvement

Cookies

We use required, functional and advertising cookies on the site. Required cookies are needed for the site to work, functional cookies support site features, and advertising cookies are used for marketing purposes.

Sharing Your Data

We do not sell or rent your personal data. We share data with payment, hosting, marketing and analytics service providers that process data on our behalf, with authorities where required, with other parties where you have given consent, and in connection with corporate transactions. Where data is transferred overseas, we rely on adequacy decisions, standard contractual clauses or other appropriate safeguards.

How Long We Keep Your Data

We keep your personal data for the life of your account and for at least five years from your last transaction or from account closure. Early erasure may be restricted where we are required or entitled to retain data for longer.

How We Protect Your Data

We apply safeguards for the secure processing of personal data, including safeguards for overseas transfers. Your account also offers optional two-factor authentication, which you can enable under My Account, then Profile, and we carry out age and identity checks, transaction monitoring and own-name payment controls. Player funds are held in accounts separate from operational funds.

Your Rights

Subject to legal exemptions, you have the following rights in relation to your personal data:

• Access to your personal data
• Erasure of your personal data
• Restriction of processing
• Objection to processing
• Withdrawal of consent at any time, without affecting processing already carried out
• Lodging a complaint with a supervisory authority

Contact Us

To exercise your privacy rights or ask a question about this policy, email [email protected] with the subject line Privacy Request or Information Request. Your request will be forwarded to the responsible department and handled within the statutory timeframes. To opt out of marketing, contact our support team.