Responsible Gambling at Ritzo Casino

Staying in Control

We ask you to treat gambling as a leisure activity and to only play with money you can afford to lose. Your account includes settings that help you keep track of how long you play, and you can take a break or exclude yourself at any time.

• Decide in advance how much time and money you want to spend, and stop when you reach that point.
• Never chase losses or treat gambling as a way to make money.
• Use the Reality Check reminder in your account to monitor session length.
• Take a break or request self-exclusion if you feel your play is getting out of hand.

Account Tools and Limits

The following tools are available in your Ritzo Casino account. You can activate them yourself at any time, and they apply without needing to contact us first.

• Reality Check: go to My Account, then Settings, and choose a reminder interval of 60, 90 or 180 minutes. An on-screen reminder then tells you how long your session has lasted, without interrupting play.
• Take a break: you can temporarily suspend your account for at least 24 hours. During the break you have view-only access and account functions are disabled, and the account cannot be reactivated before the break expires. Any pending cashouts are cancelled back to your balance, and you can request them again after the break ends. You will receive confirmation and end emails, and the account reactivates automatically.
• Two-factor authentication: an optional extra layer of account security can be switched on under My Account, then Profile.

Self-Exclusion and Account Closure

If you want to stop playing with us entirely, you can request indefinite self-exclusion by emailing [email protected]. Once self-exclusion is active, login, deposits, withdrawals and play are blocked. Account closure requests also need to be sent by email and must state the reason for closing the account; requests made through live chat cannot be actioned. Under our terms, closure requires that there is no balance or pending withdrawal on the account, and a separate clause describes a 24-hour notice period and how remaining funds are handled. Where an account is closed because of gambling addiction, you are not permitted to open a new account or to play at our licensed partner sites.

Warning Signs of Problem Gambling

We provide a 20-question self-assessment on our site that can help you reflect on your gambling habits. Answer honestly, and if the results concern you, consider using our account tools or speaking to one of the organisations listed below.

Where to Find Help

Independent organisations offer confidential advice and support for anyone affected by problem gambling, whether it is your own gambling or someone else's. We recommend the following services.

• Gamblers Anonymous
• GamCare
• Gambling Therapy
• GambleAware

Protection of Minors

You must be at least 18 years old to hold an account with us, and you must also be above the legal gambling age in your own jurisdiction. We check date of birth and may request identity documents to confirm your age. Only one account per person is allowed, and accounts are strictly personal. If you share a device with minors, we recommend using parental control or blocking software such as GamBlock, BetBlocker, GamBan, CyberPatrol or Net Nanny to restrict access to gambling sites.