AML and Verification at Ritzo Casino

Identity Verification

Your first withdrawal requires identity verification before it can be processed. We may also verify your age, place of residence and ownership of the payment method used on your account. Verification may delay withdrawals until the review is complete, and additional documents or checks can extend the review period. You can upload the requested documents in the Verification section under My Account, or send them to [email protected]. All requested documents must be submitted within 30 calendar days of a payout request; failure to do so may lead to confiscation of funds and permanent closure of the account. Our standard review takes up to three business days after we receive complete and compliant documents, and our FAQ states a review time of up to 72 hours after we receive the necessary documents. Our risk department may also ask you to take part in an agreed video call.

Documents We May Request

When we ask for verification, we may request the following documents:

• A colour copy of your passport or driving licence with a valid expiry date
• Colour front and back images of the deposit card, with the middle six digits and the CVV hidden
• A bank statement or screenshot showing your IBAN or account number, BIC or bank ID and recipient address
• A screenshot of the e-wallet used for deposits, showing the wallet number and the personal data page
• A utility bill no older than three months showing your name and address
• A selfie with your ID, where requested

Source of Funds

Our privacy policy allows us to request documents relating to your source of funds or source of wealth, including financial statements. No fixed trigger for such a request is published, so we may ask for this information where our risk assessment requires it.

Enhanced Checks

In addition to standard identity verification, we may carry out further checks on your account. These can include third-party creditworthiness checks and a requirement that your first payout is made by wire transfer. Verification may also be triggered when transactions pass certain thresholds. Where enhanced checks apply, the review period may be extended until all requested information has been provided.

Account Rules and Restrictions

You must be at least 18 years old and above the legal gambling age in your jurisdiction. Only one account per person is permitted; duplicate accounts linked to the same family, shared address, IP address, email or device are prohibited. Anonymous or fictitious accounts are not allowed, and funds derived from criminal activity are strictly forbidden. Your personal details must be accurate and kept up to date through our support team. We may suspend an account and confiscate funds where a player disguises or interferes with an IP address, including through VPN use. Accounts that remain inactive for 12 months may be subject to a monthly maintenance charge and cancellation of cashback. To close your account, email [email protected] and state your reason; closure requests made through chat are not actioned. Closure requires that no balance or pending withdrawals remain on the account. Where an account is closed for gambling addiction reasons, opening new accounts and playing at our licensed partner sites is prohibited.

Payments and Ownership

Deposits and withdrawals must be made using payment methods held in your own name, including credit and debit cards, bank transfers and e-wallets. Third-party deposits, account sharing and player-to-player transfers are not permitted, and cash is not accepted. Before a withdrawal, deposits must be wagered at least three times; where turnover is insufficient, our terms permit a commission of up to 10% or refusal of the withdrawal.

Ongoing Monitoring

We monitor transactions and betting patterns on an ongoing basis, and withdrawals are subject to manual checks. Suspicious transactions may be blocked and reported to the relevant authorities. Records are retained for at least five years from the last transaction or from account closure, in line with our privacy policy.

Contact Us

If you have questions about verification or our AML procedures, you can reach us through live chat or by email at [email protected]. Verification documents can be sent to [email protected]. Your registered email and personal details are shown under Profile in your account.