Our AML and Verification Policy
We operate Ritzo Casino under anti-money laundering rules that require us to know who our players are and how accounts are used. We do not accept anonymous or fictitious accounts, and we do not accept funds that may originate from criminal activity. Cash is not accepted as a payment method. These rules explain how we verify identity, which checks we apply to payments and transactions, and what we ask from you when a review takes place. We may update these terms from time to time, so please read them together with our Terms and Conditions and Privacy Policy.
Identity Verification
We verify your identity before your first withdrawal. We may also verify your age, place of residence and the ownership of the payment method you use, and we may ask for third-party creditworthiness checks or pay your first payout by bank transfer. Verification thresholds also apply when transactions within a 24-hour period or cumulative payouts reach defined limits set out in our terms. You can upload the requested documents through the Verification section under My Account on our website, or send them to [email protected]. We review complete and compliant documents within up to three business days, and our support pages also state a review time of up to 72 hours, handled on weekdays between 09:00 and 18:00 GMT+3. Additional documents or checks can extend the review, and verification may delay withdrawals. Please submit all requested documents within 30 calendar days of a payout request; failure to do so may lead to confiscation of funds and permanent account closure. In some cases our risk department may ask you to take part in an agreed video call.
Documents We May Request
Depending on the checks required, we may ask you for the following documents. All copies must be in colour and clearly readable.
- Passport or driving licence with a valid expiry date
- Front and back of the card used for deposits, with the middle six digits and the CVV hidden
- A bank statement or screenshot showing the IBAN or account number, BIC or bankID and the recipient address
- An e-wallet screenshot showing the wallet number and the personal data page
- A utility bill no older than three months showing your name and address
- A selfie with your ID, if we request one
Source of Funds
Our Privacy Policy allows us to request documents showing the source of your funds or wealth, including financial statements. We may make such a request at our discretion; no fixed trigger for these requests is published in our terms.
Additional Checks
Our risk department may apply additional verification measures to an account, including an agreed video call and requests for further documents. Where extra checks apply, the review period may extend beyond the standard timeframe.
Account Rules
You must be at least 18 years old and above the legal gambling age in your jurisdiction. We allow one account per person; duplicate accounts and accounts sharing a family address, IP address, email or device are prohibited. Your personal details must be accurate and kept up to date through our support team; your registered email and personal details are shown under Profile in your account. We may suspend an account and confiscate funds where a player disguises or interferes with an IP address, including VPN use. An account becomes inactive after 12 months, after which a monthly maintenance charge may apply and any cashback may be cancelled. To close your account, email [email protected] and state your reason; closure requests made through live chat are not actioned, and closure requires no balance or pending withdrawals under the relevant terms. Accounts closed for gambling addiction reasons cannot be reopened, and new accounts cannot be created.
Payments and Ownership
You may only deposit and withdraw using payment sources held in your own name, including credit and debit cards, bank transfers and e-wallets. Third-party deposits, account sharing and player-to-player transfers are not permitted. Before a withdrawal, deposits must be wagered at least three times; our Terms permit a commission of up to 10 percent or a refusal of the withdrawal where turnover is insufficient.
Transaction Monitoring
We monitor transactions and betting patterns, and withdrawals are subject to manual checks. Suspicious transactions may be blocked and reported to the relevant authorities. We keep records for at least five years after the last transaction or account closure, in line with our Privacy Policy.
Contact
If you have questions about verification or these checks, contact us through live chat on our website or by email at [email protected]. For verification documents specifically, you can also reach us at [email protected].