Terms and Conditions
These terms and conditions govern your use of Ritzo Casino and the services we provide through our website. By registering an account and using our services, you agree to be bound by these terms. The English version of the terms prevails over any translation. We may update these terms from time to time, so please read them carefully and check the current version on our website. If you have questions about any clause, you can contact us at [email protected].
Eligibility
You must be at least 18 years old to open an account, and you must also have reached the legal gambling age in your jurisdiction. Date of birth and identity checks apply. Our services are not available to residents of the restricted countries and territories listed in our Terms and Conditions. That list includes, among others, the United States of America, the United Kingdom, France, the Netherlands and many other jurisdictions. Accounts registered from a restricted territory may be suspended and any associated deposits and bets may be cancelled. Provider-specific restrictions may also apply to certain games.
Account Registration
To create an account, select Sign up and follow the on-screen steps. You will be asked to provide your name, surname, date of birth, address, phone number, email and other contact details, and all information must be accurate and kept up to date through our support team. Only one active account is permitted per player. Duplicate accounts, including accounts linked by family, shared address, IP address, email or device, are prohibited. Your account is personal: account sharing, player-to-player transfers and the use of third-party payment sources are not allowed. You can enable optional two-factor authentication under My Account, Profile, where your registered email and personal details are also shown.
Verification
We may ask you to verify your identity before processing payouts. Requested documents can be uploaded on the website under My Account, Verification, or sent to [email protected]. Acceptable documents include a colour copy of a valid passport or driving licence, the front and back of the deposit card with the middle six digits and CVV hidden, a bank statement or screenshot showing the account details and recipient address, an e-wallet screenshot showing the wallet number and personal data page, and a utility bill no older than three months showing your name and address. A selfie with your ID, or a video call arranged by our risk department, may also be requested. All requested documents must be submitted within 30 calendar days of the payout request; failure to do so may result in confiscation of funds and permanent account closure. Standard review takes up to 72 hours after we receive complete and compliant documents, and additional checks may extend this period. Verification may delay withdrawals.
Deposits
Deposits must be made only from payment sources registered in your own name; third-party deposits are not permitted. A minimum deposit applies. Deposited funds are subject to a 3x turnover requirement before withdrawal, as set out in the payments section of our terms. Specific deposit limits, available payment methods and any applicable conditions are shown in the cashier area of your account.
Withdrawals
Withdrawal requests are processed to verified accounts only, and verification may delay payouts. Our terms publish currency-specific cashout limits and any applicable fees, including a monthly withdrawal limit, and these are shown in the payments section of the terms. Deposited funds must meet the 3x turnover requirement before a withdrawal is made. If you request a refund of a deposit, the request must be made within 24 hours of the transaction, or within 30 days in cases of alleged unauthorised access. No refund is given once deposited funds or bonuses have been played. An approved deposit refund is processed within seven working days, subject to verification.
Bonuses and Promotions
We offer a welcome package across your first five deposits, as well as reload promotions, free-spin offers, cashback-style insurance for new players, daily rewards and tournaments. Only one bonus may be active at a time, and offers are not cumulative. Each offer is limited to one per person, family, address, email, IP address, phone number, payment account, card, e-wallet or device. A maximum bonus bet applies while a bonus is active, including bonus buys, purchased rounds and doubling features. Unless an offer states otherwise, bonuses are valid for seven days after activation, and free spins must be activated within 24 hours. Winnings from deposit and no-deposit free spins, registration spins and Bonus Shop proceeds are subject to withdrawal caps. A maximum of three Bonus Shop purchases is allowed in any 24-hour period. Game contribution towards wagering differs by category: slots contribute 100%, eligible instant games 10%, non-live roulette 5% and other games 0%. Live dealer, table and jackpot games are unavailable while a bonus is active, and games from Amusnet, EGT Digital and Red Tiger, together with other named titles, are excluded. If you request a withdrawal before completing wagering, the bonus and any winnings derived from it are removed, and unused bonuses cannot be activated afterwards. Withdrawable funds are used before bonus funds. Bonus terms can change, so check the current conditions of each offer on the site before taking part.
Gameplay Rules
You must play fairly and only for your own account. Delayed rounds or features, duplicate accounts and other forms of abuse can lead to cancellation of winnings and confiscation of funds. Our terms include dedicated chapters covering software and errors, fraud and anti-money-laundering controls, and these govern how irregularities, technical faults and suspicious activity on the site are handled.
Restricted Activity
The following are prohibited: opening more than one account, sharing your account or transferring funds between players, using payment sources that are not your own, and disguising or interfering with your IP address, including the use of a VPN. Registering or playing from a restricted territory is also prohibited. Breaching these rules can lead to penalties, suspension of the account and confiscation of funds.
Account Suspension
We may suspend your account if you breach these terms, including for duplicate accounts, third-party payments, IP or VPN interference, registration from a restricted territory, or failure to complete verification within the required period. Where suspension follows a breach, associated deposits, bets and funds may be cancelled or confiscated in line with the relevant clauses. Accounts with no activity for 12 months are treated as inactive and may incur a monthly charge, and any linked cashback may be cancelled.
Account Closure
You can request closure of your account by emailing [email protected] and stating your reason; closure requests made through live chat are not actioned. Closure requires that your account holds no balance and has no pending withdrawals. Separate provisions describe a 24-hour notice period and the handling of any remaining funds. Accounts closed for gambling-addiction reasons cannot be reopened, and new accounts and play at our licensed partner sites are also prohibited in such cases.
Responsible Gambling
We provide several tools to help you manage your play. A Reality Check can be set under My Account, Settings, with an on-screen reminder of session length at intervals of 60, 90 or 180 minutes. Take a break lets you suspend your account temporarily for at least 24 hours: access becomes view-only, account functions are disabled and reactivation before expiry is not possible, while pending cashouts are returned to your balance and can be requested again after the break. You will receive confirmation and end-of-break emails, and access is restored automatically. Indefinite self-exclusion is available by emailing [email protected], after which login, deposits, withdrawals and play are blocked. A 20-question self-assessment is available on the site. External support organisations include Gamblers Anonymous, GamCare, Gambling Therapy and GambleAware, and blocking or parental-control tools include GamBlock, BetBlocker, GamBan, CyberPatrol and Net Nanny.
Complaints
If you have a complaint, please contact our customer support team first so we can try to resolve the matter. If it remains unresolved, you can escalate it by writing to [email protected]. Our terms include a dedicated complaints chapter that describes this process.
Refunds and Errors
Refund requests must be submitted within 24 hours of the transaction, or within 30 days where unauthorised access to your account is alleged. No refund is provided once deposited funds or bonuses have been played. Approved deposit refunds are paid within seven working days, subject to verification. Matters relating to software behaviour and errors are governed by the software and errors chapter of our terms.
Governing Terms
These terms are governed by the laws of Curaçao, and the courts of Curaçao have non-exclusive jurisdiction over any dispute. The English version of the terms prevails over any translation. We may update these terms from time to time, and the current version is always available on our website.