Privacy Policy

Who We Are

Ritzo Casino is operated by GBL Solutions N.V., a company incorporated in Curaçao under company number 155090. GBL Solutions N.V. is licensed by the Curaçao Gaming Authority under licence number OGL/2024/589/0556. For the purposes of applicable data protection law, we act as the controller of the personal data processed through your account and use of the website.

Data We Collect

We collect personal data when you register an account, contact us, use our services and when we carry out identity and due diligence checks. The categories of data we may process include:

• Registration and contact details: name, username, email address, phone number, date of birth, gender, country of residence and postcode
• Government identifiers, including your social security number where required
• Due diligence documents: identity documents, proof of address, source of wealth or source of funds information, BankID details and financial statements
• Payment details connected to your deposits and withdrawals
• Technical data: IP address, location data, device and browser logs, usage data and cookie data
• Data obtained from third-party public and commercial sources where permitted

How We Use Your Data

We process personal data only where we have a valid legal basis. The published bases for our processing are performance of a contract, compliance with legal obligations, our legitimate interests, your consent and the establishment or defence of legal claims. We use your data for the following purposes:

• Creating and managing your account and providing gaming services
• Processing transactions, deposits and withdrawals
• Providing customer support
• Verifying your identity and meeting anti-money laundering obligations
• Monitoring transactions and activity to detect and prevent fraud
• Marketing, where you have consented or where permitted
• Analytics to understand and improve how the website is used

Cookies

We use cookies on the website. These fall into three categories: required cookies, which are necessary for the website to function; functional cookies, which support features and remember your preferences; and advertising cookies, which are used for marketing purposes. You can manage your cookie preferences through your browser or device settings.

How We Share Your Data

We do not sell or rent your personal data. We may share personal data with service providers that support our operations, including payment processors, hosting providers, marketing providers and analytics providers. We may also disclose data to authorities where required by law, to third parties where you have given consent, and in connection with corporate transactions. Where personal data is transferred overseas, we rely on adequacy decisions, standard contractual clauses or other appropriate safeguards.

How Long We Keep Your Data

We keep personal data for the life of your account and, after that, for at least five years from your last transaction or from the closure of your account. Requests for earlier erasure may be restricted where legal obligations require us to retain the data.

How We Protect Your Data

We apply safeguards designed to keep personal data secure and to ensure it is processed safely, including safeguards for overseas transfers. You can add an extra layer of protection to your account by enabling optional two-factor authentication through My Account, then Profile. We also carry out age and identity checks, monitor transactions and require that payment methods used are held in your own name. Player funds are stored separately from operational funds.

Your Rights

Subject to legal exemptions, you have the following rights in relation to your personal data. To exercise any of them, contact us using the details in the contact section of this policy.

• Access the personal data we hold about you
• Request erasure of your personal data
• Request restriction of processing
• Object to certain processing
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with a data protection authority

Contact Us About Privacy

For privacy questions or to exercise your rights, email [email protected] with the subject line Privacy Request or Information Request. Your request will be forwarded to the responsible department and handled within the applicable statutory timeframes. To opt out of marketing communications, contact support through the same address.